運送政策

Due to the highly perishable nature of the goods we carry, we ship out items via express delivery couriers only. Our current delivery partner is Lalamove.

Please have your phone ready with you during the day of your delivery (currently the same day or the day after we receive your order). We will text you once we've booked your order and you'll also receive a text from the courier regarding tracking details. We will not be liable for missed deliveries due to the buyer's fault, or spoilage in transit due to buyer negligence.

 

Cut-off time for next-day delivery: 10:00 PM daily

Fulfillment Hours: 9:00 AM to 5:00 PM

Delivery Coverage: Metro Manila only

Free Delivery Coverage*: Metro Manila (except the cities listed below)

Muntinlupa City

Las Pinas City

Taguig City

 

*For addresses excluded from our free delivery coverage, you may still avail of free delivery at checkout provided that you are willing to wait for an available delivery schedule for your area. We do not accept rush orders for the above mentioned excluded areas and reserve the right to request for a rush delivery fee, or cancel your order should you insist on rush delivery but not be willing to pay the additional fee.

 

We currently only support shipping within Metro Manila. Should you wish to order our items but reside elsewhere, kindly send us an email at support@valuemartgrocery.com so that we can assist you. Thank you very much!